University of Waterloo AI Learning Hub
Professional development day - AI for work

Learn AI the practical way.

This interactive site turns the workshop into a self-guided learning experience. It focuses on what AI is, how to choose the right tool, how to prompt effectively, how to work safely with University data, and how teams move toward confident, responsible AI use.

3 ways to work Create, augment, and collaborate with AI.
3 adoption phases Learn, iterate, and standardize as a team.
1 key habit Share practical use-cases with colleagues.
What this covers
Fastest path to value: start with a real use-case, provide examples and boundaries, and use AI to improve your draft rather than asking for a perfect first attempt.

1. Foundations

Understand the basics before chasing tools. The workshop frames AI as something to use critically, practically, and safely.

🧠

What is AI?

Artificial Intelligence refers to technology used for learning, problem-solving, decision-making, and language understanding.

Generative AI is a type of AI that can generate original content such as text, images, music, code, and more.

Gen AI LLM GPT Model
⚙️

How it works

At a high level, generative AI systems learn patterns from huge amounts of data, are tuned to align to human preferences, and then generate outputs by predicting what comes next based on the prompt and context.

1. Training
Learn patterns from text, images, video, music, and more.
2. Preference tuning
Shape behaviour to better align with human expectations.
3. Inference
Generate a response to the prompt you provide.
📈

Why it matters now

The materials emphasize that model capabilities are rising, costs have fallen sharply, and agentic systems are improving fast. The practical takeaway: experimentation is increasingly worthwhile, but oversight still matters.

Capabilities rising Costs falling Agents improving
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What AI can help with

Examples from the session include knowledgebase assistants, deep research, agents that act on your behalf, legal research automation, adaptive learning platforms, student support agents, tutors, and course design assistants.

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Three ways to use AI

Create net-new content. Augment content you already have. Collaborate to think through decisions, tradeoffs, and options.

Create Augment Collaborate
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Mindset for the day

The content repeatedly comes back to one idea: use-case discovery is hard work, and sharing real examples across colleagues is the fastest way to turn experimentation into practical gains.

2. Choosing the right tool

Not every AI tool is the same. Start with the job to be done, the level of reasoning needed, whether action is required, and the sensitivity of the data.

Assistant

Simple Q&A

Great for drafting, summarizing, quick questions, image generation, and everyday productivity tasks.

Reasoner

Multi-step thinking

Better for harder analysis, tradeoffs, structured planning, and deeper research tasks.

Agent

Can act using tools

Useful when the system needs to search, retrieve, transform, and act across multiple systems.

Open source

More control

Higher complexity, but helpful when infrastructure control, customization, or local hosting matters.

Service types

Free SaaS is easy to start with but limited. Paid SaaS usually offers stronger features or capacity. Open source offers control but requires more technical overhead.

Named tools covered in the workshop

Microsoft Copilot, OpenAI ChatGPT, Google Gemini, Anthropic Claude, and Ollama as an open-source path are all covered as examples of how the AI interface layer differs from the underlying models.

Interactive tool chooser

Answer three questions and get a recommendation aligned to the workshop's logic.

Choose your options and click “Get recommendation.”

3. Prompting techniques that actually help

The workshop emphasizes clarity, context, examples, and iteration over magic phrasing. Use AI to strengthen your work, not replace your judgement.

Prompting principles

Be clear, concise, and specific

Replace vague asks with defined audience, length, tone, and outcome. Specific prompts reduce drift and improve usefulness.

Provide examples

Zero-shot is fastest, one-shot adds guidance, and few-shot prompting helps when you need a pattern, structure, or style to be followed closely.

Set role and context

Tell the model what role to assume and what situation it is operating in. More relevant context usually produces better results.

Use step-back prompting

Ask the model to reason about the broader problem first, then feed that thinking into the specific task you want completed.

Generate prompts and reusable templates

You can ask the model to generate prompt options, compare strengths and drawbacks, and create reusable templates with variables.

Start with your own draft, then augment

One of the strongest lessons in the material is to draft first, then use AI to refine grammar, tone, structure, and concision.

Interactive prompt builder

Build a prompt using the techniques from the session, then copy it into your tool of choice.

Your generated prompt will appear here.

Common use-cases to try

Create
Draft a vacation request email, explain a concept simply, write a first-pass post, or generate an image and iterate on it.
Augment
Summarize meeting notes, improve an email, identify what's missing in a draft, or ask for help with an Excel formula or workflow.
Collaborate
Build a business case, analyze a dataset, compare options, or co-think through a decision before you finalize it.

What the welcome-email example teaches

A vague request produces a generic result. Adding details improves relevance. Starting with your own draft and asking for grammar and tone improvements often produces the strongest outcome because the AI has both your intent and your boundaries.

Rule of thumb: draft first when you can, then use AI to strengthen. Examples and constraints almost always help.

4. Safe and responsible use

AI is still just another information system owned by a vendor. The safest way to work is to match the tool to the data classification and keep humans accountable.

Public
Public information can be used in any AI system.
Confidential / Restricted
Use only University-approved systems such as Copilot.
Highly Restricted
Do not enter into any AI system.
Examples mentioned in the workshop

Public: university publications, public websites, social media channels, the university calendar, published RFPs, and salary disclosure data where applicable.

Restricted: personal information, usernames, student or employee numbers, WatCard numbers, IP addresses, and combinations of data that can identify a person.

Highly Restricted: examples given include SIN, PHI, credit card data, and similar highly sensitive information.

Challenges to keep in mind

Hallucinations, bias, data accuracy, explainability, copyright, accountability, value alignment, cost, energy, and sustainability are all listed as live concerns in the session materials.

Data classification practice

Click each scenario, make a judgement, and then reveal the recommended handling.

University website copy

You want AI to rewrite public event information for a broader audience.

Classification: Public
Guidance: Appropriate for any AI system, while still reviewing for accuracy and tone.

Meeting notes with names

You want a summary of internal notes that include identifiable staff information.

Classification: Confidential / Restricted
Guidance: Use only a University-approved system such as Copilot.

Credit card receipts

You want AI to extract totals from a folder of reimbursement receipts containing full card numbers.

Classification: Highly Restricted
Guidance: Do not enter into any AI system.

Published RFP

You want AI to identify risks and improve clarity in a request for proposals that is already public.

Classification: Public
Guidance: Appropriate for any AI system, with normal verification.

Student number list

You want AI to sort and classify a spreadsheet that includes student IDs and usernames.

Classification: Confidential / Restricted
Guidance: Only use in a University-approved system, and consider whether AI is necessary at all.

Health accommodation notes

You want AI to summarize medical details included in a student support record.

Classification: Highly Restricted
Guidance: Do not enter into any AI system.

5. Adoption and trust

The workshop treats AI adoption as a team journey, not just an individual skill. Progress comes from making time, sharing examples, and building guardrails.

1

Learn

Foundational training, personal experimentation, and early use-case discovery.

Roadblocks: lack of interest, lack of time, fear of mistakes.

Countermeasures: make it relevant, engage leadership and peers, empower champions, provide protected learning time, and create safe sandbox use-cases.

2

Iterate

Repeated use leads to better prompts, clearer patterns, and growing awareness of how AI intersects with automation.

Roadblocks: productivity gains without quality gains, uncertain data access, poor tool fit.

Countermeasures: define what “done” looks like, use spot checks and peer review, create green-light zones, and maintain approved tool lists.

3

Standardize

Usage becomes habitual and the team evaluates, shares, and improves openly.

Focus: responsible AI principles, team norms, data guidance, and continuous improvement.

Self-check: where is your team?

Choose the option that feels most true right now.

Select an option above to get a recommended next move.

6. From chatbots to agents

The advanced material explains that a chatbot is a model plus an interface, while an agent adds tools, data access, and memory so it can complete more complex work.

What makes an agent?

Model
Reasoning engine
Tools
Search, apps, actions
Data
Internet or internal sources
Memory
Context over time
Interface
Website or application layer
Key distinction: when a system can retrieve, decide, and act using tools, the risks increase along with the potential value.

Risk areas and responsible principles

Misaligned goals

Define clear objectives, constraints, and success criteria.

Uncontrolled actions

Limit permissions and require approval for high-impact actions.

Privacy and security

Apply least-privilege access and monitoring controls.

Accountability

Assign named business, technical, and risk owners.

Over-trust

Maintain meaningful human review and train users on limitations.

7. Quick knowledge check

Use this to see what stuck. The feedback is designed to reinforce the workshop’s core messages.

1. Which approach usually gives the best results for workplace writing?
2. Which data should not be entered into any AI system?
3. What is step-back prompting?
4. Which statement best describes an agent?
5. In the team adoption journey, what becomes important in the Iterate phase?
6. What are the three primary ways the workshop frames using AI?